AN A-Z OF OUR SERVICES
ACTIVITIES
Information boards opposite the Lifts, in the Lobby area, announce all Entertainment,
Activities and Functions. A glance at them every day may well prove worthwhile.
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ADAPTORS
Adaptors are always available at the Reception at a small charge.
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AIRCONDITIONING
All rooms are Air Conditioned. There is an easy to operate individual temperature
control in every room.
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AIRLINES
For details please contact the Reception. They will be happy to help you with
any enquiries, bookings, reconfirmations etc.
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ASSISTANCE
Please contact the Reception for any kind of assistance you may need.
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BABIES/BABY SITTING
Cots, high chairs, early suppers etc. are available. If you require baby sitting
service please contact the Reception desk or the Housekeeper. (For service
on the same day, please confirm before noon).
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BANK
See: Currency
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BANQUETS/PRIVATE PARTIES/RECEPTIONS
Private Functions are available for Private parties, Birthdays, Receptions
or Dinners of all sizes. Please contact the Food and Beverage Manager or the
Front Office Manager.
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BARS
"
C o r a l B a r " at the lobby area is open daily from 09.30 - 01.00
hrs. Drinks, snacks, sweets.
"
S i r e n a B a r" at the Pool area is open daily from 10.00 - 19.00
hrs: Drinks, food, snacks, sweets.
"
N e p t u n e B a r" at the beach is open daily from 10.00 - 19.00 hrs.
Drinks, snacks and food .
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BEACH TOWELS
The Hotel does not provide for free Beach towels. Beach towels are on sale,
at very reasonable prices at the Souvenir Shop. Please hang your Beach Towels
or other clothes to dry on the special hanger of the balcony. See: Towels.
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BREAKFAST
Breakfast (Buffet Style) is served in our "Alkion Restaurant". It
starts at 7.00 - 10.00 hrs in the morning. If you wish to have your breakfast
in the room please fill in (the previous evening) the breakfast order form,
found in the information folder in your room or at the Reception desk and hand
it to the Reception. If Breakfast is required before 07.00 o'clock in the morning
it can be arranged through the Reception, but it must be requested before 19.00
hrs the previous day. It will be served around 22.00 hrs of the previous evening,
in your room in the form of "Packed Breakfast". Hot water for Tea
or Coffee can be obtained the previous evening at the "Alkion Restaurant" (or
the "Coral Bar" if the Restaurant is closed), when presenting your
room thermos.
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BUS SERVICE
A local bus service is operating near the Hotel, to Ayia Napa and Paralimni
(and then via Larnaca to Nicosia and Limassol). Time tables and stops are displayed
on the Boards.
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BOOKS
A rich variety of books are available for sale at the Souvenir Shop.
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BOTTLE OPENER
Can be found in the upper compartment of the room "Mini Bar".
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BIKES
Motor-Bikes are available for hire through Reception or directly from "Ardana
Street" rent-a-car, next to the entrance of the Hotel.
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CAR RENTALS
Chauffeur driven or self drive cars may be hired through the Reception desk
or directly from "Ardana Street" rent-a-car, next to the entrance
of the Hotel.
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CHECK OUT TIME
Rooms shall be vacated on the day of departure by 12 noon, to be ready for
the next arrival. In case you wish to extend the check-out time please contact
the Reception. Please note that (unless otherwise agreed) after that time the
Hotel has the right to charge an additional half day's room rent, or remove
the luggage from the room . Please do not forget to hand the key of your room
and the key of the Mini Bar (if obtained) at the Reception before departure.
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CONFERENCES/MEETINGS/COCKTAILS
Contact the Front Office Manager for full details. The Conference Room can
accept up to 300 persons.
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COMPLAINTS
We are here to ensure nice holidays for you. Knowing your eventual problems
(if any) immediately, gives us the chance to solve them satisfactory in time.
Therefore please contact the Reception. If not satisfied ask to see the Manager.
We will feel indeed very sorry to receive, after departure, complaints or claims
that could easily be sorted out, but did not come to our knowledge during the
holidays.
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CREDIT CARDS
We accept for payment all major Credit Cards such as American Express, Diners
Club, Visa, Eurocard, Access, Mastercard, etc.
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CURRENCY/CASHIER
Foreign Currency and Travellers Cheques may be changed into Cyprus money only,
at the Hotel's Reception desk (notes of $100.00 are not accepted). Our rates
of exchange are slightly lower than those of the bank, in order to minimise
risks of rate changes. Rates are displayed at the Reception. May we advise
you that the Hotel Reception is the only authorised body for currency transactions
within the Hotel grounds.
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CHEQUES
Personal Cheques can be accepted for payment of accounts, only if prior arrangements
have been made.
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DINING ROOM
See: Restaurants
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DIVING CENTRE
A fully equipped, licenced Diving Centre is operating in the Hotel grounds.
Leaflets and all information available from the Reception or directly from
the Diving Centre. Lessons available for every stage, from beginners for an
exciting try or full course, to amateurs for improvement of their knowledge.
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DRESS
Casual wear is normal during day-time throughout the "Cavo Maris" Beach
Hotel. However, guests are kindly requested not to sit in bathing suits in
the Lobby, Bar or Restaurant. It is usual to dress for Dinner (please avoid
shorts).
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DO NOT DISTURB
If you do not wish to be disturbed please hang the red card on the outside
door knob. Our telephone system provides also "do not disturb" function.
If you do not wish to be disturbed from another room please dial 77 then
0 and your room number. To disable the function please dial 77 to bring your
telephone to normal operation again.
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DOCTOR
See: Medical Services
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DRINKING WATER
Tap water in your room, although safe to drink is not recommended. Table or
mineral spring waters are available in bottles at all Bars or Restaurants at
reasonable prices.
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ELECTRICITY/ELECTRICAL APPLIANCES
You are kindly requested not to use your own Electrical Appliances in the room.
They tend to cause accidents. If it is absolutely necessary please check with
Reception beforehand to ensure that your personal appliance conforms with the
Hotel's electrical supply (240 Volt).
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EXCURSIONS
Taxi or organised Bus Excursions from the Hotel all around Cyprus are available
in many languages. Boat trips are also organised. Full details and brochures
from the Reception desk.
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FILMS
See: Television and Video
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FIRE PRECAUTIONS
(ALARMS-EXITS-EXTINGUISHERS)
Located on each corridor, every floor well marked. Fire instructions at the
back of your room door.
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FLOWERS
Flowers may be arranged through the Reception Desk. Please order them in time.
For flower vases please contact the Housekeeper.
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FOREIGN EXCHANGE
See: Currency
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GAMES
Various games like Chess, Playing Cards, Table Tennis, Bats, Backgammon (Tavli),
Bingo, Scrabble etc, are available at the Reception at a very small charge.
However a deposit will be asked which will be returned as soon as the games
are brought back in good condition.
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HAIR DRESSING
Should you require this service it can be arranged, at our Hotel by a visit
of a Hairdresser in your room. Arrangements by our Reception or the Housekeeper.
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HOUSEKEEPING
For any enquiries regarding the rooms or if you want to arrange extra pillows,
blankets, cold or hot water thermos, flower vases etc, please contact the Housekeeper.
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IRONING
Please contact the Housekeeper for professional ironing or pressing. For personal
ironing in your room please ask at the Reception. An iron will be given to
you at a small charge. A deposit will be asked which will be returned as soon
as the iron is brought back in good condition.
See: Laundry Dry Cleaning.
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KEYS
Guests are kindly requested to leave their keys at the Reception when leaving
their rooms. On departure please remember to hand them to the Reception.
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LAUNDRY AND DRY CLEANING
Cavo Maris Beach Hotel operates a 48 hours Laundry and Dry Cleaning service.
Please find laundry bags and laundry lists in your room, which you are kindly
requested to fill in and call the Housekeeper to deliver them to her. To avoid
any complications please do not deliver any laundry and dry cleaning on week-ends,
public holidays or at the last 48 hours of your holiday.
See: Ironing.
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LUGGAGE ROOM
Luggage can be kept temporarily in the luggage room, in the Reception area.
Please contact the Reception.
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LIFTS
There are two passenger lifts at the lobby area. Guests are kindly requested
to avoid playing with the lift buttons. Press only the necessary ones. Also
please note that children under 12 years old are not allowed in the lifts unaccompanied
by adult(s).
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LOST AND FOUND
Please contact the Reception or Housekeeper and report if you lost or found
something.
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LUNCH BASKETS
Lunch baskets, for those of our guests going on excursions can be arranged
if announced to the Reception desk before 07.00 p.m. the day before Lunch baskets
are required.
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MAIL
Please ask for your letters at the Reception desk. Urgent letters, telexes,
telefaxes or telegrams are delivered to your room. Please drop your outgoing
mail into the mail box (opposite the lifts). See:"Stamps" See:"Messages"
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MINI BAR
Every room is equipped with a fully stocked Mini Bar which is available under
certain conditions. For information please ask at the Reception.
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MEALS
Meals included in terms (Half Board or Full Board), cannot be compensated
or transferred to another day, if not taken. (See:"Lunch Basket"). Our "Alkion
Restaurant" offers an extensive possibility of hours to take your meals.
Any time you go in our "Alkion Restaurant" in between these hours
you can have the same quality, service and choice for your Meals. Especially
for Dinner it is not necessary to rush going in at opening time sharp. Going
a little later you help the arrangements of our Restaurant Staff and avoiding
the rush you are receiving even better service. For Restaurant times and other
details see "Restaurants", "Bars","Snacks" or
Breakfast.
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MEDICAL SERVICES
For Doctors, Opticians, Dentists or any case of accident please contact the
Reception Desk. Fees are the responsibility of the Guest.
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MESSAGES
They will be found in your pigeon hole (if urgent they will be delivered
to your room). Please enquire at the reception regularly. Our telephone system
can also inform you about having a message. If you hear a strange interrupted,
low tone ringing of your room telephone, it means that you have a message.
Just pick-up the phone, do not dial anything and wait a few seconds. You
will
automatically be connected with our Reception. Please give your room number
and ask as follows: "Can I have my message please". Please make
sure that you mention that you are calling for a message...
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MUSIC
Four channel music and radio is available in all rooms. The public areas also
feature Greek and International music.
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NEWSPAPERS/MAGAZINES
Available at the Souvenir shop. For items not available please advise the Reception
(or the shop) to arrange daily delivery (if possible).
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PARKING
Please park your car or bike in the designated parking areas. Do not leave
them in the entrance of the building (otherwise buses cannot go through or
turn back).
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PHOTOCOPYING
Please contact the Reception. Enlargements, reductions and four colour copies
are within the features of our equipment.
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PRESSING
See: Laundry Dry Cleaning.
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RESERVATIONS
For all Reservations, rooms, taxis, functions etc, please contact the Reception
Desk.
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RESTAURANTS
Details of menus and meal times are shown on the Board at the entrance of "Alkion
Restaurant" open as follows:
??For Breakfast...:
07.00-10.00 Hrs inside or outside weather permitting
??For Lunch........:
13.00-14.30 Hrs outside weather permitting or inside
??For Dinner.......:
19.00-21.30 Hrs inside.
Occasionally during the week, weather permitting Dinner is taken outside in buffet
style and usually these nights include entertainment.
??Very Special "A la carte menus" are also available during the above
hours in "Alkion Restaurant".
??The "Sirena Bar" is also serving Lunches and Snacks 10.00-19.00
hrs.
??Snacks are also available at the "Coral Bar" and it's terrace 10.00-24.00
hrs.
??Certain food and snacks can also be served at the "Neptune Bar" at
the Beach.
As you may realise, in a Hotel of our class is not a pleasant sight (for us and
also for our guests), to see people carrying bags full of drinks and food to
be consumed in the hotel rooms or around the pool within the hotel area. After
all, our circle of business includes selling food and beverages and our prices
are very reasonable.
See: Meals, Snacks, Bars, Breakfast.
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ROOM CLEANING
The rooms are cleaned between 08.30 hrs and 15.30 hrs. In case you do not want
to be disturbed please hang the red sign "Do not Disturb" outside
your door. If you want your room cleaned on a specific time please advise our
Housekeeper
accordingly.
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ROOM SERVICE
(Only for Breakfast and Beverages). From 07.30 in the morning until 23.00 hrs
through our "Alkion Restaurant" or "Coral Bar". Food can
only be arranged "room service" in cases of emergency or for handicaps.
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SAFE DEPOSIT BOXES
Available at the Reception at a small charge. The Management can not accept responsibility
for valuables left in your room.
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SOUVENIR SHOP
It provides jewellery, watches, books, newspapers, magazines, cosmetics, tobacco,
post-cards, stamps, beach wear, clothing, sun-glasses, confectionary and a wide
selection of gifts and souvenirs. It worths a visit.
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SIGHTSEEING
See: Excursions
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STAMPS/POST CARDS
For Sale at the Souvenir Shop. Please be sure about postage rates. See:"Mail".
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SHOE SHINE
For cleaning and polishing of your shoes please contact the Housekeeper.
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SNACKS
Snacks are served in:
a. "Alkion Restaurant": (terrace) 10.00-19.00 hrs
b. "Sirena Pool Bar" : 10.00-19.00 hrs
c. "Coral Lobby Bar" : 10.00-24.00 hrs
d. "Neptune Bar" : 10.00-19.00 hrs
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SHAVING OUTLETS
In your bathroom, next to mirror (for 110 or 220 Volts). Please do not use any
other appliance in the Bathroom shaving outlet.
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SWIMMING POOLS
The Pools are unguarded. Children must be accompanied by adults. The swimming-pools
are chlorinated around 10.00hrs p.m. Avoid using them after this time as you
may find your eyes itching. The use of the swimming-pools is not allowed before
10.00 hrs a.m. or after 10.00 hrs p.m. Kindly avoid games in the pools that may
disturb your fellow holidaymakers. Also please take a shower before entering
the pools.
We shall highly appreciate it if you avoid using the "Coral Bar" and
the Lobby for going/coming from the room to the Beach or the Pool. Especially
with wet/sandy feet. You can go much easier and safer through the lower level
(lift -1).
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SUNLOUNGERS/UMBRELLAS
There are enough sunloungers and umbrellas available at our Pool or on the grass
(free of charge). However the Hotel can allow only one umbrella per room and
one sunlounger per person. It is not allowed to reserve sunbeds from the previous
evening, or early in the morning, by placing on them personal items such as towels,
cloths, bags etc. They create hard feelings among the other guests and they tend
to disturb the cleaning and the arrangements of our gardening department. The
Hotel has the right to remove items unattended for over one hour. Please also
respect the sunbeds and umbrellas so you find them in good condition the following
day.
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TAILOR/SEWING/NEEDLES/THREAD
For minor tailoring service and mending please contact our Housekeeper.
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TAXIS/TRANSFERS
Taxis are always available on request from the Reception. They will transport
you everywhere. Especially for Protaras, Paralimni and Ayia Napa, there is a
regular bus service near the Hotel. Please have a look at the Boatds for schedules
or contact the Reception for any information.
(See: Bus Service)
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TELEGRAMS/TELEXES/TELEFAX
If you wish to send one please write your message and details clearly and hand
it to the Reception. Incoming telegrams, telexes or faxes are delivered to the
room.
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TELEPHONE SERVICES
Please get your information about direct dialing of internal or external calls
as well as other useful and interesting information about our telephone system,
from the special "How to use your Telephone" leaflet in the information
folder in your room. Long distance calls are mayby a bit more expensive than
those made through street Telephone cabins, but then please remember the convenience
you have to call directly from your room, the rate we charge includes also
V.A.T. and, of course, the cost for providing, operating and maintaining the
system.
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TELEVISION AND VIDEO
Each room is equipped with a TV set receiving in various languages, local stations,
satellite stations and Videos. The signal of some stations is not always perfect.
If you receive no signal, please do not attempt to tune or fix it yourself. Probably
the previous Client tried to tune the channels or the TV set is faulty. Contact
our Reception who will send the Technician to fix it. Video Feature Films and
Cartoons are shown regularly in the special channels, in English and German on
the TV set in your room and in the TV Room. Information desplayed on the Boards.
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TENNIS
The Hotel has 2 hard surface tennis courts with light. Tennis rackets and balls
are available for hire at the Reception. Balls are on sale also at the Souvenir
Shop. Details and prices available at the Reception and displayed on the Boards.
You must book the court in advance on the Booking List on the Notice Board. Tennis
is Free during day light. In the evening 20 cents coins can energize the lights.
The Coin meter is located at the entrance of the court.
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TOWELS
For Health reasons it is not allowed to use the white bathroom towels for the
Beach or the Swimming-pools.
Room towels are changed once daily. (No more than one towel and one face towel,
per person daily are available).
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VOLTAGE
240 Volts / AC
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WAKE UP CALLS
Please contact the Reception. They will be happy to oblige. Also our telephone
system provides own wake up arrangements as follows:
Dial number 80 and them write (dial) the time you wish (4 numbers e.g. 0730).
You can cancel it by dialling 81.
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WATER SPORTS
Water skiing, Parasailing, Pedaloes, Canoes, Sailing Boats etc. are available
at the beach in front of the Hotel, or at the Green bay Beach, 350 meters away.
They are under separate Management. The Hotel cannot accept responsibility for
the water sports.
